Virtual Phone System is an amalgamation of technologies to transfer voice communications over Internet Protocol (IP) networks. The principles and process of communication are similar to that of a primitive phone system. Virtual Phone System differentiates itself from the primitive in the aspects of circuit-switched networks which deploy packetized information. This Cloud based Virtual phone system creates a dynamic interconnection between users on two different domains using the Internet whenever a user wishes to place a call. Also known as Direct Inward Dialing ( DID ), Virtual Phone Numbers do not require any actual telephone line for their connection. Using Virtual office phone system, one can also enable call forwarding. The customer can have his call forwarded to any fixed, mobile or VoIP address. Thus, accessing calls becomes easier from any corner of the world.
With various existing and new players in the market for Virtual Phone Systems, each provider boasts of their unique features. But, features like Virtual Phone Numbers, Call- Recording, Analytics, Forwarding, Voice Mail and On Hold Music are generic to all. Here are some current trends in the market of Virtual Phone System for Businesses:
● CRM Integration
Maintaining relations with the customers is important for all B2C companies. Your CRM Software do an excellent job of polishing those relations. Integrating your CRM Software with your telephony system simplifies the tasks and provides and indepth insight of the customer contacted. In the era of automation, this a big step for the support and sales team of any company. CRM softwares like Slack, Zoho and Salesforce are easily integrated with Virtual Phone systems having this feature.
● IVR (Interactive voice response)
Auto attendants that used to route your calls are a thing of past. With IVRs, one can take inputs, process them and return a result. IVR systems can be implemented in various sectors like banking payments and services, utilities and travel information. Companies with Retail orders as their point of sale, find IVR systems really useful.
● Call Extension
With everything only a click away, why keep your customers away from calling you? With call extensions, calling becomes as simple as it can get. By clicking on the call extension, customers can directly reach to their vendors. Thus, enabling vendors to serve their customers as easily as possible
● Automatic Call Distribution (ACD)
Automatic call distributors (ACD), answer and distribute the incoming calls to a particular group in an organization. Using customer inputs, algorithms and some artificial intelligence ACDs segregate the incoming calls within the telephony network of the company. It helps ensure that customer requests are sent to appropriate qualified agents for support.
● Voicemail in email
Voicemails to each number are recorded and mailed in a mp3 format to the registered respective email Ids. Moreover, these voicemails are also transcribed into text formats and mailed to each individuals. Thus, keeping professionals on the go informed about every happening irrespective of the situation they are in.
● Multiple Access
The initial investment and complexity are the drawback of traditional telephony systems. Now, with virtual phone systems for offices, a single virtual phone number can be used by multiple users at the same instant. Thus, reducing the investment on each individual numbers and optimizing resources.
The elite players in the market of Virtual Phone System are:
RingCentral founded in 1991 and headquartered at Belmont, California, is one of the oldest firm providing Virtual Phone System services. With offices worldwide, RingCentral is a giant name with Cisco and Silicon Valley Bank as its Investors. With different products like RingCentral Office, RingCentral Professional, and RingCentral Fax; it aims to provide complete solutions in the field of communication.
This cloud-based business phone system, offers PBX features such as multiple extensions; call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
Founded by Siamak Taghaddos and David Hauser in 2003 in Boston, Grasshopper helps SMEs grow. Since 2003, they have helped almost 300,000 entrepreneurs establish Virtual Phone Systems. Grasshopper provides variety of features to SMEs. Their core offerings include Toll Free Numbers, Vanity Numbers, Local Numbers, Business SMS, Call Forwarding, Cloud-based Phone System, Virtual Voicemail and Voicemail Transcription.
Talkdesk is a cloud-based contact center software provider. With headquarters in San Francisco, TalkDesk was founded in 2011. A startup friendly company, it uses WebRTC technology and Twilio telephony. Its features are inclusive of Call Recording, Call Control, Call Queues, Click-to-Call, International Numbers, Call Disposition Codes, Outbound Caller ID, Voicemail, Unlimited Concurrent Calls, Personalized Greetings, Business Hours, Contact Tags and Inbound Call Blocking.
A recent player in the market of virtual telephone systems, CallHippo, an India based startup has acquired lot of traction because of its extraordinary features at unbelieveable prices. Local Phone Numbers of more than 50 countries, Team Collaboration, Call Recording, Call Analytics, Call Forwarding, Ring All, Voice Mail and On Hold Music are easily available with CallHippo. It does not require any efforts to set up, all is done within 3 minutes. Even promotes startup brotherhood, where it provides its services at further lower rates.
This telephony firm started out of United states. The company’s motive is to build the tools to help businesses communicate better with their customers. It works to provide messaging-like simplicity for business to business and business to customer communication. These goals are achieved by their outstanding features like International phone numbers, Google Chrome Extension, Visual calling destinations, Call Groups, Call History, Call Filters, Call Transfer and Integrations, Call Forwarding and Voice Mailing.
Summing it up:
With advent of internet and technology, telephony systems are no longer bounded by places, wires and connections. Telephony systems have transcended to cloud based virtual system where serving your customers, contacting your companies and collaborating with each other has become easy and seamless. With many players in the market, deciding what works best for you is the main deal.